Why are user email addresses not changed automatically?

Dear colleagues,

With the introduction of the Customer Portal, email addresses have taken on a new function:

• The company email address is master data of the company.
• The user email address is also the login name of a specific user.

Therefore, there is no automatic dependency between these two email addresses.

Example

Company: Muster GmbH
Company email address:

User accounts (Team members)

• max.meier@muster.ch
• susanne.keller@muster.ch
• susanne.keller@muster.ch

If the company email address changes from: info@muster.ch to: kontakt@muster.ch
this does not automatically mean that the users’ login email addresses also need to change.

Possible reasons

• Users may continue working with their existing email addresses.
• Some users may no longer be active.
• New users may receive different email addresses.
• An automatic change could result in users suddenly being unable to log in.

Consequence

Changes to the company email address continue to be maintained and synchronized in the Intact Platform.

However, changes to user email addresses must be made deliberately and in a controlled manner, as they affect Customer Portal access.

Therefore: A change to the company email address does not automatically result in a change to user email addresses.

If user logins need to be adjusted, this must be reviewed separately and carried out manually.

Initial Email Addresses

In the attachment, you will find an overview of the initial onboarding process.

When a customer profile is created for the first time, the company email address stored in Intact Platform is initially used as the first user (Initial User – Customer Administrator).

The reason is that, at the time of creation, no separate user data is yet available, and therefore no other reliable login email address is known.

This initial assignment serves only to create the first access account and does not establish a permanent link between the company email address and the user email address.

Summary:

In the past, an email address was primarily a piece of master data.

Today, a user's email address is also their identity and login credential in the Customer Portal.

Therefore, user email addresses cannot be automatically derived from or overwritten by company master data.

Thank you for your cooperation.

Your Team of
Software Operation Group
EASY-CERT group AG